The simple answer is yes, although these materials are very tough they are not indestructible. In order to ensure your surfaces longevity please avoid the following:

If you would prefer to receive remote service and continue to avoid face-to-face contact, we understand and appreciate your stance. We are continuing our range of remote services including but not limited to.

• Blunt/ Heavy items

Avoid dropping items which are as hard as the surface i.e. pyrex dishes onto the surfaces, particularly the edges as these are the most vulnerable to scratches, chips or breakages.

• Heavy weights/ Large forces

Do not place heavy objects or apply pressure/force close to joints or cut-outs (i.e. where the surface is least supported), do not sit or stand on your surface as this could lead to cracks and breakages.

• Abrasive Materials

Such as unglazed ceramic bases, sand/grit or unpolished metals can cause scratches if slid over the surface. Do not clean with abrasive pads, scouring detergents or wire wool.

• Sharp objects

Such as knives must not be used directly on the surface; we recommend always using a chopping board.

• Very hot items

Do not place hot pans or dishes directly on the surface; we recommend using a trivet or pan stand to avoid scorching.

• Staining

Avoid spillages and clean up any spills which do occur quickly and thoroughly. The most likely to cause damage are oil based substances such as butter and cooking oil, alcohol and detergents. Chemicals such as paint stripper, nail varnish remover and harsh oven cleaners should be avoided as these can cause permanent damage.

Depending on the level of damage, some repairs may be possible; damage to edges and highly patterned material is easier to fix, however other repairs may be possible (this will usually be assessed through photographs before a site visit is arranged).

Do not place hot objects or pour liquids directly into the sink, either allow them to cool first or run cold water into the sink at the same time. Do not allow contact with acidic products, paint strippers, caustic soda, oven cleaners or drain un- blockers. If accidental spillage occurs clean immediately and thoroughly with warm soapy water only. Take care with sharp objects to avoid surface scratches.

For more information, please visit the following manufactures websites:

• http://www.caesarstone.co.uk/customer-service/caremaintenance/
• http://www.dektonsurfaces.co.uk/dekton/care-maintenance
• http://www.silestone.co.uk/silestone-maintenance/